Refund policy
RETURNS & REFUND POLICY
At DAILORA, we want you to love your order. If for any reason you are not completely satisfied with your purchase, eligible items may be returned within 14 days of delivery, subject to the conditions outlined below.
DOMESTIC RETURNS
Return Eligibility
To be eligible for a return, all items must be returned in their original condition. Items must:
- Be unworn, unused, and unwashed
- Have all original tags attached
- Include the original hygiene liner, where applicable
- Be free from makeup, deodorant, perfume, stains, odors, or other signs of wear
- Be free from damage or alterations
DAILORA reserves the right to refuse any return that does not meet these requirements.
Return Window
Return requests must be submitted within 14 days of the delivery date. Returns requested outside of this period may not be accepted.
Return Shipping & Restocking Fee
Domestic returns are subject to a $15 return shipping fee and a 10% restocking fee, which will be deducted from the final refund amount.
Return shipping fees do not apply if you received an incorrect or damaged item.
Final Sale
The following items are not eligible for return or refund:
- Gift cards
- Sale items
- Items specifically marked Final Sale
Refunds
Once your return has been received and inspected, you will be notified of the status of your refund.
If approved, the refund will be issued to your original payment method, less any applicable return shipping and restocking fees.
Please allow several business days for your bank or payment provider to process and post the refund after it has been issued.
Original shipping charges are non-refundable.
Damaged or Incorrect Orders
If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery at info@dailorastudios.com.
Please include your order number and photos of the item so our team can assist you.
INTERNATIONAL RETURNS
International orders are eligible for return within 14 days of delivery, provided they meet the return eligibility requirements outlined above.
International customers are responsible for arranging and covering the full cost of return shipping.
Please send international returns to:
DAILORA STUDIOS
9720 Wilshire Boulevard
Beverly Hills, CA 90212
United States
Please include your order number inside the package so our team can identify and process your return.
We strongly recommend using a tracked shipping service and keeping your tracking information until your refund has been completed. DAILORA is not responsible for return packages that are lost or damaged in transit.
International Customs Declaration
When completing the customs declaration, please mark the shipment as “Returned Goods” or “Returned Merchandise” and indicate that the items are being returned to the original seller.
All customs documentation and declared values must be completed accurately and in accordance with the requirements of your carrier and applicable customs authorities.
Any customs duties, taxes, brokerage charges, or other fees charged to DAILORA as a result of an incorrectly declared return may be deducted from your refund.
International Refunds
Once your return has been received and inspected, you will be notified of the status of your refund.
Approved refunds will be issued to the original payment method. Original shipping charges, duties, taxes, and return shipping costs are non-refundable unless otherwise required by applicable law.
CONTACT
For all return and refund inquiries, please contact: